Etiquette

Spa Etiquette

To enjoy your spa experience to its fullest potential, please familiarize yourself with our spa guidelines.

Reservations:
Please inform the Reservation Agent of the following when booking:
• Allergies or medical conditions, including pregnancy
• If you have a gender preference for your service provider
• If you are celebrating any special occasions
Please note that you must provide valid credit card information or a registered guest room number at the time of booking.

Cancellation Policy:
The Calluna Spa has a four-hour cancellation policy. Late cancellations and no shows will be charged 50%.

Arrival Time:

Please arrive at least 15 minutes prior to your scheduled treatment. This will allow time to enjoy the relaxation areas and change into a robe and slippers. Arriving closer to the time your appointment begins will limit the time of your treatment, which could affect its effectiveness and your enjoyment. Your treatment will end on time, so the next guest is not delayed, and the full value of your treatment will be charged.

While Visiting–Personal Belongings and Valuables:
We cannot be responsible for any personal items and/or valuables brought into the spa or left in your locker. Please leave your valuables at home or in your room safe.

While Visiting–Electronic Devices:
To protect the privacy of our guests and to preserve the guest experience, the use of cellphones, electronic devices and cameras are prohibited in the spa. Cell phones and electronic devices must be turned off.

Age Requirements:

Massages and facials are not recommended for anyone under 16 years of age. Salon treatments are available for children 5 years of age or older. A parent must be present for the entire service.